Privacy Policy

# Privacy Policy

Last Updated: June 2026

Positive Minds Therapy is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

## Who We Are

Positive Minds Therapy is operated by Andrew Frost, a private therapist providing counselling, CBT, hypnotherapy, and wellbeing services.

Website: [www.positiveminds-therapy.com](http://www.positiveminds-therapy.com)

Email: [positivemindstherapy@gmail.com](positivemindstherapy@gmail.com)

For the purposes of data protection legislation, Positive Minds Therapy is the Data Controller of the personal information you provide.

## Information We Collect

We may collect and process the following information:

* Name

* Email address

* Telephone number

* Postal address (where relevant)

* Information submitted through contact forms

* Information relevant to therapy enquiries and appointments

* Session notes and clinical records

* Website usage information through cookies and analytics tools

## How We Use Your Information

Your information is used to:

* Respond to enquiries

* Arrange appointments

* Provide therapeutic services

* Maintain clinical records

* Comply with legal, professional, insurance and safeguarding obligations

* Improve our website and services

## Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

* Consent

* Contract

* Legitimate Interests

* Legal Obligation

Special Category Health Information is processed in accordance with Article 9 UK GDPR where necessary for the provision of health and therapeutic services.

## How We Store Your Information

Reasonable technical and organisational measures are taken to protect your information against unauthorised access, loss, misuse or disclosure.

Information may be stored securely in electronic and/or paper formats.

## Retention of Information

Client records are retained in accordance with professional, insurance and legal requirements.

Records are generally retained for a minimum period of seven years following the end of therapy, or longer where required by law, safeguarding obligations, insurance requirements or professional guidance.

## Sharing Information

Your information will not be sold or shared for marketing purposes.

Information may only be shared where:

* You have provided consent

* There is a legal obligation to disclose information

* There is a safeguarding concern involving serious risk of harm

* Disclosure is required by a court order

* Disclosure is required by professional indemnity insurers or regulatory bodies

## Your Rights

Under UK data protection law you have the right to:

* Access your personal information

* Request correction of inaccurate information

* Request erasure where appropriate

* Restrict processing

* Object to processing

* Request data portability where applicable

* Withdraw consent where consent is the basis of processing

Requests should be made in writing to:

[positivemindstherapy@gmail.com](positivemindstherapy@gmail.com)

## Cookies

This website may use cookies and similar technologies to improve website performance and user experience.

Where required, cookie consent mechanisms will be provided.

## Data Protection Complaints

If you have concerns regarding how Positive Minds Therapy has handled your personal information, you may submit a complaint by emailing:

[positivemindstherapy@gmail.com](positivemindstherapy@gmail.com)

We will:

* Acknowledge your complaint within 30 days of receipt.

* Investigate the matter without undue delay.

* Keep you informed of the outcome of our investigation.

* Take appropriate corrective action where necessary.

If you remain dissatisfied following our response, you have the right to raise your concerns with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

## Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.

The most current version will always be available on this website.