Positive Minds Therapy takes data protection seriously and is committed to handling personal information fairly, securely and transparently.

If you have concerns regarding how your personal information has been collected, stored, used or disclosed by Positive Minds Therapy, you may raise a formal complaint.

Please email your complaint to:

positivemindstherapy@gmail.com

Please include:

• Your name
• Contact details
• A description of your concern
• Any relevant dates or supporting information

Upon receipt of your complaint:

1. We will acknowledge your complaint within 30 days.
2. We will investigate the matter without undue delay.
3. We may contact you if further information is required.
4. We will provide a written response explaining the outcome of our investigation.
5. Where appropriate, corrective action will be taken.

If you remain dissatisfied with our response, you have the right to contact the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

The ICO is the UK's independent authority responsible for upholding information rights and data protection law.